Customer Testimonials
Went in for recall. I called and was told that I could drop off the car almost 1.5 hours early. When I got there, I was told basically "too bad". Your appointment was 2:30 pm and we have about 40 cars today. It takes 45 minutes. Two hours later about 3:15 pm, I had to call on the status. I did get a call back that about 20 more minutes were needed. I went to the service center 20 minutes later, and the guy who was helping me, Jeremy, was no where to be found. The girl, Destinee, ended up helping me when Jeremy didn'...
Thanks to Jim Douglas for keeping us informed on the status of Kia Sportage during our scheduled maintenance. Would definitely recommend Werner Kia for sales and service.
Great customer service everyone is great but an extra shoutout to Tim in service gets you in and out and satisfied always
Thank you to Jeremy Patterson and the shuttle team for the excellent service. Keep up the excellent work.
I took my Kia Sorento in for a scheduled service appointment at 8 am and was promptly assisted with no wait time. Everyone was pleasant and professional.
Professional , put the customer first, always listening to comments and questions. Made a great a deal. This is our 6 car from kia.
They got me in at a decent time and took care of my car and got it done in a reasonable time
Great overall service. Destinee and the team there was very helpful getting my car serviced and keeping me informed of updates.
Lee Harvey was a fine agent. The bit at the end with the T shirt and cowbells was a bit much however.
Went out of way to be able to make an acceptable deal and find and get the vehicle we wanted. Everyone involved was very helpful and easy to work with
Kia employees are always pleasant and easy to work with. They get you in and out.
I always have a fantastic experience here. Very kind and knowledgeable customer service employees. The only negative was that it took 4 hours to get my car inspected and oil changed. But it was worth it. An air conditioned waiting area, with refreshments and good movie selection was great. My favorite thing is the transparency of service. They addressed all issues and prolonged my cars health.
Excellent service from the time I pulled into the parking lot to the moment of me driving out in my new vehicle!
My service rep was super! Very courteous and considerate. I would highly recommend this dealership. Thank you for outstanding service.
Great service. Tim was awesome. He make sure all of my questions were answered and my vehicle was taken care of.
Tim Fessler was awesome. I had a wonderful experience. The wait was not a long as I had anticipated.
Great service great people great location easy to deal with great communication great people skills
Just went in for an oil change. In and out in about an hour. I like the video! Tim is always personable and accommodating. Thanks for the snacks in the waiting room.
Very nice, quick and easy. The customer areas is very nice and the employees are nice too.
Great service great people great location easy to deal with great communication great people skills
Kenneth Roberson was a pleasure to work with . He was very patient and helpful. Definitely would recommend him!
I don’t remember the lady name who helped me but she made everything right. We just moved here and was trying to find a place to get tires and service for our vehicle, my husband had an appointment to have bloodwork done first and was running late. The lady new who he was as soon as he walked in. The visit was pleasant from start to finish.
Very friendly staff was helped very fast vehicle was kinda clean when they gave it back rims were still dirty
I had a wonderful experience at Werner Kia and Sofia worked with me all day and she was absolutely wonderful and I could not have gotten better service from her.
Timothy Fessler provided great customer service. I recommend this place to get your oil changed and car serviced.
Excellent customer service. Highly recommended! Staff is very friendly with great hospitality. Check them out.
Chad provided great customer service and was very knowledgeable about the cars he showed us, you could tell he was passionate about his job.
Customer service skill is outstanding they go way and beyond their call of duty. I thank them for a great job.
Brought my car in for service & I was completely pleased with the work done & the timeliness help/support consultant Jeremy Patterson provided.
Great Customer Care! I love the live video of the work being performed talking could be clearer
Great service. Tim Fessler is always very friendly and makes you feel taken care of. He goes above and beyond to help you feel accommodated
Chad Dukes is the person who made the sale for me. He was very keen knowing what type of vehicle I was interested in and I fell for the first one he showed me. He was very knowledgeable about the car features showing the setup settings for it. I was very impressed.
Tim Fessler is awesome! He goes above and beyond to ensure the work is done timely and is communicative with all steps.
I've been doing business with Kia since 2013. The people you deal with makes the difference. I've had several encounters with different staff and 99% was a good experience. This last visit, Tim Fessler was my advisor and he was very helpful and attentive to my needs. In my opinion staff like Tim helps build and keep businesses gain positive reviews.
I purchased my car five years ago, I cannot say enough about the wonderful service provided. Tim most definitely makes the experience even better, thank you, Tim and thank you Kia Tallahassee!
Kenneth Robertson was awesome! Very friendly and helpful and not pushy . Actually everyone in dealership was helpful and worked hard to get us what we wanted but Kenneth really stood out , thank you Kenneth Robertson my wife is very happy with her 2023 KIA Forte GT-Line
We had a amazing experience with Kenny and the whole management staff he went over everything with me about the car and made sure we picked out the right vehicle for me and my family
Too many extra fees added to vehicle but customer service was good and helpful and made the process quick
I came in and spoke with chad dukes he understood what I wanted I purchased the 2023 Kia seltos guys go to the Kia Werner dealership in Tallahassee
Terrell Geter was excellent during my visit. He worked hard to help me find the perfect vehicle!
Kia Werner is the best in tally ask for chad dukes I went in to look and found my dream car I saw at the car show in Ny it’s the Kia seltos I love it and had to leave with it
Kia is prompt. car was ready when promised, Jeremy Potter was execellent, courtsey, friendly. knowledgeable, was concerned about me. I would recommen Jeremy Potter to anyone to take their auto to Kia dealership. and ask for Jeremy Potter Becky Griffin
Werner KIA is a superb car dealer with tan great service department. They are courteous, professional and accommodating. Michael Wyre in the service department is outstanding and always take care of my auto service needs.
Jeremy Patterson Was a great help with see what my car need to be worked in soon I recommend him for any question about a car having trouble he is a really great worker there
Service Rep. Tim Fessler always does a great job in making sure my car maintenance is completed in timely manner.
I recently went to Werner Kia to have my vehicle services. Timothy Fessler took excellent care of my vehicle. He knows his clients and makes coming to the dealership a pleasant experience.
bily redding was very customer friendly and handled my maintenance service very prompt and showed he cared .
Everyone was friendly, helpful and genuine! I appreciated the services provided to my family and I.
I recently had my vehicle serviced. My service advisor, Michael Wyre, was very professional and thorough. When I first arrived he told me what all the service would entail. During the process, I received several text updates on the progress as well as a video showing the tire and brake inspections. After the service was completed, Michael went over the inspection results and let me know when the next service was due. A pleasant experience overall.
Tim Fessler has helped me many times and has always been very professional and I always get my monies worth. I cannot recommend him enough.
I actually went in to have the maintenance done on my 2021 Sportage and drove home in a 2023 Sportage! This is my third KIA! I am always greeted by a friendly staff member and this time was no exception. Owen Patterson showed me the 2023 Sportage. He was so kind and knowledgeable about the new vehicle and showed me the upgrade features and how they worked. He was very patient with me and was very willing to answer any questions. I always have the maintenance performed on my KIA’s at the dealership. They are always prompt and courteous. Thank you again ...
My sale representatives Chad was very knowledgeable, experience, he kept me confident the entire time. I’m thankful and blessed to have had such a wonderful experience with Chad and the Kia team.
This dealership was well worth the two hour drive! I scheduled an appointment for a test drive and was treated like a VIP from the time I drove on the lot! Chad Dukes is the most knowledgeable and caring salesperson I have ever dealt with and he made the stressful process of buying a vehicle SMOOTH! I love Chad! And Danny….we can’t forget him! He helped me get the Sorento I wanted! We all hugged when I left! I will be back to visit my friends! I think I owe them a bottle of wine lol
It was a great service, friendly staff, I was in and out in a timely manner.
Michael Eyre very friendly employee, kept me updated on the progress of my car by. texts or coming to talk to me while I waited for them to finish my car. Also clean waiting room, with snacks, drinks to enjoy while u wait, and courteous car wash is awesome..
Very eager to assist. And get you a deal to drive that car. The nice part is the follow in the service department. I have mainly worked with Tim Fessler and h is happy to help you out. I was just there worrying about low oil level just having had an oil change in December at Kia. Tim heard me ot and without an appointment had my car taken back to chit out. out. It had an oil leak on filter seal so had it redone and I was on my way same afternoon. Weell done Kia you show me ...
Jeff Simons is a great salesman to buy a car from he has a great attitude and personality and they work hard together to get you in the car that you want
Thanks to Owen I got a great deal on a 2023 Soul. Easy to work with.
Tim Fessler was great. Fast service and kept me updated the whole time. Owen sold me a car while I was there and got a great deal. Thank Kia
Tim Fessler was excellent. He made sure that all my concerns were taken care of and the service was completed in a timely manner!! He provided excellent customer service.
I came in for a recall and it couldn't have been easier. I spoke with Jeremy Patterson and he handled everything. Jeremy was very knowledgeable and informative,making the recall process much easier and quicker than I expected.Thanks Jeremy Patterson,untill next time .
I had a great experience having my car service. The waiting area was very clean along with a variety of snacks and hot coffee. DESTINEE WASHINGTON was there to answer all my questions and she was very professional about all of my concerns. Thanks to her i will return for my next vehicle service.
Jeremy Patterson was professional and descriptive with what I needed completed. I really liked the videos that were sent to me.
Adria Thames at Werner Kia makes buying a car so much fun. Her smile and friendly attitude makes you want to buy the car. If you looking to buy go see Adria at Werner Kia in Tallahassee, you want be disappointed!!!
Jeremy Patterson assisted me gettingmy service and we went all the details of multi-check on my 2017 Sorento. Excellent service along with caring attitude.
Excellent service from Chad Dukes in buying my new car. He's the reason I would recommend anyone to werner kia, specifically to work with him.
So happy with my recent visit. Timothy Fessler did such a great job on my car in a decent amount of time!
Helped me out when i was in a pinch after i hit something on I10 and it completely messed my rim and tire.
Very good service. Thank you Tim Fessler for the efficient and professional service on my 21 Seltos. Very satisfied with entire process from setting up appointment until completion of service.
Excellent service! Thank you so much to Mr. Danny and Me.Jeff for helping me. Very satisfied.
Destinee Washington did an amazing job with her customer service and explaining everything well. She is a keeper
Chad Dukes recently helped me purchase a new 2023 Kia Stinger. His professionalism and easy demeanor helped make the car purchase process easy and enjoyable. Not only through the sale but even after, as he switched over my license plate and my front plate onto the new car! Excellent service for him and the team.
Our Service Provider was Tim Kessler, service was top notch! Within a very quick timeframe, professional friendly and a great experience!
Russell Griffin was very great and accommodating need more people like him who are eager to serve
Very open and inviting. Someone is always willing to assist, even if they aren’t your salesman.
Our service adviser was Jeremy Patterson. He exhibited exemplary service And communicated Clearly what was needed and done to our automobile.I recommend him personally as a service adviser who will not push you to purchase unnecessary services but establish a plan for the maintenance your automobile.
Little Mrs Destiny Washington greeted my Granddaughter and I upon arrival at the Tallahassee Florida WERNER KIA dealership to get my vehicle serviced. It was a pleasant experience and she made sure we were comfortable and fed. Thanks WERNER KIA for employing Destiny Washington
I highly recommend Timothy Fessler to everyone whom visits the Kia dealership because of his thorough, and superior customer service skills. Mr FESSLER made sure that my vehicle was serviced: asked prior to servicing the Vehicle also provided an estimate of the charges, and my car was “washed” too. EXCELLENT SERVICE. Thank you so much. Happy Holidays M. Molina
Everyone was incredibly friendly and knowledgeable. Timothy Fessler and Chad Dukes especially made the experience very smooth and stress free.
Mikel was so helpful getting me a car I love at a great price! Thank you!!!
Destinee Washington helped me get my “we owe” repairs, and I also had my first Werner Way service. She is very professional and her follow-through is excellent. I was glad to get the we owe work completed.
My experience with everyone was great and everyone had great customer service and the process was quick and fast I would recommend them to anyone
I thoroughly enjoyed my experience working with Gage Gomolski. He was very attentive and listened to all my concerns. He reassured me everything would run smoothly and that’s what led me to make the decision to purchase my car.
A very transparent dealership. The service department is top notch. A big thank you to Tim Fessler in the service dept
Great communication. Always good service. Very pleasant and professional staff. In and out. Offered courtesy to refreshments and a chauffeur.
it was quick and easy and russell griffin assisted me well. i would def go back
Theophilus Clemons was a great salesman. He was very courteous and knowledgeable. Theo assisted me with the purchase of my 2023 Kia Telluride. He has been very helpful, from answering questions to helping get information on the weather mats I wanted. I would recommend Theo for all of your Kia purchases.
Excellent Service-Russell Griffin was so friendly and took great care of us while at the dealership. The shuttle folks were awesome too, getting us back and forth to Werner Kia. Thanks again for great service Russell.
The Kia staff was really amazing. They helped me with all my problems. I would definitely recommend them to anyone that may be thinking about a buying a car.
Our salesman was Josh Schellls if you want a great experience than ask for him very determined to make you happy and get you in the vehicle for you. Great customer service worked hard and we are very happy We will be back. Great Job.
I always get seen for my appointments immediately and customer service is very good. The people are so polite and the service specialists I always see, Tim Fessler, explains everything to me when I have any questions. Plus as a student I get a lot of work done while waiting with their free wifi and hot chocolate.
Tim is awesome in the service department. He don’t hassle you about services you don’t really need. He’s amazing. I can always depend on Tim for great service and communication.
I am always happy with the professionalism at Kia. I am always informed about what is going on with my car while waiting. If my waiting time goes beyond promised Kia is always willing to make amends. I could not find my service technician but when I was there last, I had the privilege of working with Jonathan Everett and he was awesome!
Our sales rep Owen Patterson was very helpful in getting us into our Kia Sorento at the price we requested. All sales staff were helpful and friendly.
Didn't have an appointment but with engine light on I arrived 0800 and was politely put on the service for today. I thought it would be several hours but to my surprise and appreciation I was notified of the completed service and the engine light check (basically the reason I came in but while there went ahead and had routine service. Ver please with the waiting room with coffee/tea/water, snacks and relaxing area. I utilized one the vacant tables in a quiet side room area to complete some computer work. A loyal KIA Werner customer.
Excellent service, friendly staff, great location, great customer service, just great all around. Awesome people
I also want to thank Ms. Ruby for the guidance and the encouragement!!! You are awesome 😁😁
Theo Clemons was very polite, knowledgeable and patient with me. He took the time to hear my concerns, questions and made sure I was comfortable every step of the way. Danny was very interested in my thoughts and questions. Everyone was very polite and courteous
Terrell is a fantastic person. So easy to talk with and very committed to getting his customers what they want.
We want to thank QuanDashjia Holloman for her wonderful and excellent customer service. We really love how professional and helpful she was with helping us find the perfect car. We were a little frustrated on the wait just to get help, and during the purchasing process. She was very patient with us even when we were undecided on which vehicle we wanted. Dashjia’s attitude never changed, she stayed professional and patient with us. She made sure we were satisfied with the purchase we made. She also explained how the features of the car worked before leaving the lot. We ...