Customer Testimonials
Jasmine green and Danny were the absolute best sales people I have ever dealt with.
My 2016 Kua Sorento SXL AWD V.6L in excellent condition was serviced on 6.14.23 at your dealership. It was not recorded. I was rear ended & see my VIN report. I spent over 1500 in service on oil change, air filter, brake servicing & you did not record it?!!! Incompetence.
I recently had an amazing experience with Kia Werner in Tallahassee, Florida, and I wanted to share my thoughts. Living in Panama City, I was initially concerned about the logistics of purchasing a vehicle from a different city. However, Werner made the entire process incredibly smooth and convenient.
From the start, Leland was very responsive and attentive to my needs. I was able to handle everything over the phone and through email, which saved me a lot of time and hassle. The best part was that they even delivered my new vehicle directly to my home in Panama City.
When ... Read More DealerRater - Jan 28, 2025
Christopher Bailey was a friendly and outstanding salesman, represents Kia very well by his professionalism and courtesy. He provided a personalized experience that we greatly appreciated. I would not hesitate to buy another car from h.
The sales gentleman I had Mr David was the most helpful and down to earth salesman’s he was very patient and understanding with me I would highly recommend this place and the finance manager was excellent and went up and beyond to get me in my car
I came in for a routine oil change and tire rotation. Thank to the excellent service provided by Michael Wrye we were able to take care of a minor recall notice as well.
I have a nice experience. My salesman, Tyrique Faust, made it possible! Thanks so much!
Thank for your excellent service. Service was outstanding. Giving a special thanks to Mario Rodriquez
Great job and customer service by Mr Jermaine coleson thanks again for everything and communication
Christian was very helpful and friendly. I’ve always liked Kia Werner. I am a satisfied customer.
I have been getting my vehicles serviced for 5 years with Werner Kia and great customer service quick response time and awesome communication about my vehicles thanks to Mr. Cornelius Thompson my advisor my helping make my vehicle service experience awesome.
Amazing Customer service. He is extremely honest and knowledgeable when it comes to cars. I left happily and with a sound mind after doing business with Mr Bailey. He is by far one of the most impressive salesmen I have ever encountered. I will be recommending this gentlemen to anyone looking to purchase a new vehicle in the future. Amazing Work!
If you’re looking for a good communicative associate to deal with Cornelius Thompson is the one. Very patient and prompt with getting things taken care of. —
Mr. Michael Wyre was very attentive to my needs and ensured I was satisfied the service provided prior to me leaving as he always does.
I had an appointment at 7:30 am and arrived slightly early. As the time reached closer to 7:30 there were quite a few cars waiting which automatically had me thinking the start up process would take a while. As soon as 7:30 hit about 5 associates came and assisted everyone. I was assisted by Mario Rodriguez and he helped me get everything done in a timely fashion before it started raining so thank you.
Gave me the run around for 3+ weeks and finally was told to bring it up one morning and they will fix it. Got there early in the morning and was finally told that I can not get my KIA fixed under the warranty I have because I did not buy it from there. I was never updated throughout the process, no call backs, emails etc. I had to drive up there 3 times
Thanks a lot! Mr. Michael Wyre, you're the best. Great customer service. Keep up the great work
We are an on car family with a disabled family member. We need something that would accommodate a folding wheel chair. Chad Dukes and the team, spotted a recent trade in and got us in to it for what we could afford. Thanks.
Cornelius Thompson was professional, prompt and a delight to work with. I would return to Werner when the need arises.
Was kind of nervous because I just got off work but Cornelius Thompson helped very much eased my nerves and made it possible to have one of the best experiences I had. I recommend him to anyone!
This young man Lucas Marr, is the epitome of what's wrong with customer service in this country. Lucas Marr is the worst car sales man I have ever had to deal with. He was condescending and rude to me for no reason. He would not listen to my concerns and was trying to force something on me that I did not want. I showed up looking to make a deal but his unprofessionalism and lack of customer service made it easy for me to drive all the way to roundtree moore kia and spend my money where I felt ... Read More DealerRater - Jul 19, 2024
Werner Kia made the car buying experience quick and easy. We were very satisfied with our purchase.
It was nice. And when they say they work with you they work with you. I just want to say thank you for giving me a chance and a wonderful car that me and my kids can finally move around in.
Jermaine Colson was excellent. Explained everything and was very easy to speak with and nice.
She was a great sales consultant although no longer at KIA, she has left to pursue her future in another field. We wish her the best!
We had a wonderful experience with Tyrique Faust. He was so kind, patient and professional with us during the whole process. We appreciate and highly recommend him!
Michael Ware was great. He always makes sure that I am taken care of. He is a good listener keeps me on top of what is needed for my car. Thanks Mike
I recently visited the service department at Werner KIA where I experienced a warm welcome and attentive service. Cornelius Thompson, my service advisor, was both knowledgeable and worked efficiently to address my concerns.
Disrespectful, ignorant, shady, incompetent, offensive, uncaring, and argumentative. I have never been treated so badly from any other place than this one
Needed service on our 2020 KIA Sportage and to take care of a recall ticket. We worked with Mario Rodriguez at the service center to schedule and handle the work. Have to say that Mario is one of the most customer oriented service personnel I have ever worked with; prompt and efficient in keeping us informed of the work. Parts needed to be ordered before the work could be completed and Mario stayed right on top of it to make it happen .... and proactively keep us informed.
My experience with Tyrique Faust was superb. He listened and understood my needs/wants and made sure I was satisfied with my pick which was the 3rd vehicle I looked at. He didn’t try to rush me even though I was rushing and made sure all of my questions were properly answered.
The service department has been greatly improved. My Service Consultant Mario expeditiously handled my repair, including warranty coverage. Marion did an excellent job keeping me informed of the progress of the repairs.
Kia has given me the worst service of my life. I went there twice because my check engine light was on, and to no avail they couldn’t find the issue. And they made me pay the diagnostic fee after they couldn’t find the problem the first time. Also they are very disorganized. 7 months later my check engine light is still on and when I called they have no notes on what was done to my car the last time it there. If I could give zero stars I would. The people that helped me gave me subpar service ... Read More DealerRater - May 29, 2024
The best part of my buying experience was working with my salesman, Christian Ward! Christian was knowledgeable and answered all of my questions. Highly recommend Christian!
Always great customer service everytime. Any issue I have , I am accomidated by the staff and service team.
Cornelius provided. excellent Customer service. I enjoy the waiting room and the snacks provided. My only concerns is the wait time .
I was very pleased to see that the customer service has improved. Corneluis Thompson was extremely helpful and was very informative on the status of my vehicle. He has restored my faith in the service at the Kia dealership
We needed to get my daughter a car on short notice, her current vehicle at the time had a blown engine. She goes to school in Tallahassee and we leave hours away. From the moment we stepped into Werner Kia, Tyrique Faust gave us an amazing experience. We have bought several cars over the years, but the experience with Tyrique Faust was top tier. We were able to get my daughter the car of her dreams and left the dealership happy. Thank you again Werner Kia and Tyrique Faust for all of your help.
Great Customer Service! Excellent team they get you in and out. If you need any assistance with your Vehicle they will help you. Thanks to Mr. Michael Wyre
I purchased a 2022 Kia soul in 2021. I was so impressed with the vehicle and the services at Werner Kia. Three weeks ago I bought another 2024 Kia soul. I recently came in for a oil change on 4/10/24 for my 2022 soul and as usual great service.
Nice sellers and service staff. They are all friendly and helpful. Highly recommend this dealer.
Michael Wyre showed the same professionalism I have come to expect when dealing with him. I recommend that anyone seeking to purchase a vehicle contact him; he goes out of his way to ensure the customer is satisfied and the same level of courtesy and professionalism remains even after the purchase. Each time I visit the dealership for scheduled maintenance, Mr. Wyre is there to help.
Thomas Good was my salesman. He was wonderful. He listened. He answered all my questions. This was my first time ever buying a new car in my experience at Kia❤️ was amazing. They really made me feel special. I will definitely buy another car from this dealership in Tallahassee Florida.
Joshua Cunningham, my sales representative, was amazing! I have never had a better car-buying or finance experience. I was nervous at first but Joshua Cunningham was very pleasant and supportive, and the entire team made the experience enjoyable. Excellent dealership and incredible experience!
Jermaine was very helpful and curious. He checked my car in for a recall service and called me when the work was complete.
Thomas Good is the GOAT! Smooth from test drive to finance. No pressure-it was almost a relaxing experience with him as my guide. Nick helped me structure a deal with all of the extras and none of the hassles. My first brand new car was a great experience and my second Kia is the perfect car.
This is one of the best dealership I have dealth with. Very efficient from the person on the phone to the service center. Gwen on the phone was very helpful. Cornelius in the service section has been wonderful who kept me informed while I waited. He explained everything to me. I am very satisfied.
Thank you, Cornelius Thompson, for your assistance while getting my car serviced. Everything went very smoothly and I had no issues to contend with in the process. Thanks again!
Mr Michael Wyre was my consultant advisor. He is a really nice guy and very professional. He takes very good care of customers, explains issues to you when something is questionable.
Had a Great Service appointment, Very professional, kept me informed, over heard other customers complain, But Mack Black kept me Informed thru out, So I told them to ask for my Service guy.
My car-buying experience was smooth and easy. The whole staff, especially my sales representative Chad Dukes, were super helpful. I would recommend Werner Kia to anyone looking to get a car.
I have bought 4 Kia Souls in town through the years, and only with my last vehicle purchased have I had consistent issues with the service department. That's not to say that everyone at Warner Kia is a bad employee - I have had positive experiences. However, this is the first time that I have had a vehicle under warranty that required service beyond scheduled maintenance.
Six months ago, my check engine light came on, and I immediately called to let them know, providing the P1028 code my code reader detected. I inquired about an appointment but was told they ... Read More DealerRater - Mar 21, 2024
My vehicle gear shift was locked on my 2020 Telluride. The windows, door locks, trunk, wipers and several other components didn’t work. I took it in to determine the problem and after troubleshooting it was determined that rodents had damaged the harnesses.
Mario Rodriquez and the Service Manager Steve was able to provide me a loaner while they made the necessary repairs.
They were diligent in keeping me posted along the way.
This is what real Customer Service is all about. Taking care of your customers and they will continue to patronize and promote your business to their family and ... Read More DealerRater - Mar 18, 2024
Service was prompt and professional. Was given an end time, which I appreciate, and it was done before then. Cornelius was very professional, and so far in the years that I have been dealing with Kia, I bought my first one brand new back in 2008 second one 2015 and third one 2021. Cornelius has given me the best service in all my years of dealing with Kia
Cornelius Thompson was a great help. Didn’t take him long to get me in the system when I needed him most. Drove almost an hour to get there & he didn’t disappoint. Once again thank you Cornelius Thompson for all your hard work.
I go here for all my recall and basic maintenance for my Kia. I've had my car for 9 years and I get good service here.
The staff were very knowledgeable, friendly ,and patient. Christian Ward was very helpful!!great salesman!!
I Love the service that I received at Werner Kia in Tallahassee Fl and the advisor Cornelius Thompson was very friendly and professional.
Very informative service members, Mario Rodriguez was a great Service Advisor and kept me updated throughout the whole process.
This place will be under investigation in the next month or 2 for conning customer's out of their warranty and overcharging on service and products. Also, the staff set up hidden fees and will not explaining anything of any knowledge of what they are charging customers for and will not give copy of and documents.
They are very helpful and kind and understanding and they make sure to get you a good deal.
I have never enjoyed buying a car. Werner Kia and my dealer, Christian Ward made my buying experience not only easy, but so much fun. Christian was able to explain things to me and make me feel comfortable with my purchase without ever pushing. His knowledge and experience helped me feel so much at ease. All of the dealers there and our finance person were so helpful, friendly,and professional. I have sent many of my friends and family to to see Christian, and will do so in the future. Great Job Werner Kia for hiring such awesome people like ... Read More DealerRater - Feb 28, 2024
Thankful for squeezing me in for a tire change without an appointment. Only issue was that they initially installed the wrong tire, which I find odd since the tire being removed was identical to the new replacement. Unfortunately this resulted in an excessive timeframe for one tire change.
They have great customer service. I have been a customer for four years. Never had a problem.
Derrick made my visit pleasant and quick! We had a brief conversation that made me laugh and uplifted my mood! You never know how a person is doing, so being kind is important! He made sure my K5 was serviced as requested, and replaced my air cap that was left of the previous visit. 😊
Michael Wyre is great. He is the only person I will deal with at Werner Kia.
Keviron Rollins was an absolute pleasure to work with. I felt no pressure, which I experienced at other local dealerships. He took all of my needs into consideration, including pricing, and actually recommended a trim level lower than what I went with. I’ve NEVER had someone truly hear me at a car dealership and NOT try to sell me something way out of my budget. This was a first. I narrowed down my vehicle search and finally decided I wanted to go with the Telluride. I was actually planning on purchasing out of town, but, after my experience with ... Read More DealerRater - Feb 15, 2024
The dealership was nice. Plenty of inventory. Very easy to work with and Keviron Rollins was very helpful in getting us in a great vehicle for a good price.
They get to the work quickly and do a good job getting you on your way as soon as possible.
Michael Welsh helped me find my new vehicle. He was so patient,nice, and answered all the questions I have. I didn't feel pressured and they made this experience wonderful. I'm glad I chose them for my new vehicle. I would recommend them to others looking for a new car. Thank you Michael and the Werner Kia crew!
Great! They always take care of me and do a great job. Michael Wyre is the best!
AWESOME purchasing experience from the Werner Team…ESPECIALLY from Khadiayah ( Dee) Ellison. I would definitely recommend this dealership to a perspective buyer…and to Dee Ellison as a sales rep.
I am very satisfied with the service I received on my suv. Mr. Venderrick McCray did a good job.
It’s a ok great olace to go The service guy Michael W is the goat
As a walk in needing maintenance services done on my car, Werner Kia staff did an excellent job by getting me in and out. My wait time was a little less than an hour and a half. Mr. Michael Wyre in the service department, went over the services done on my car in detail and made sure I satisfied before leaving. My car drives smooth and sounds like a brand new car. Great team and outstanding customer service! Thank you Werner Kia.
I was impressed with Michael Wyre‘s professionalism and customer service. Thanks again Michael for your service!
Pleasure as always dealing with Mr Thompson ……….thanks for your patience and support service. I j
Cornelius Thompson is very friendly and professional he keeps you updated on what is going on
Friendly interaction with customers. Easy service for what I wanted. No hassle when picking up my car.
Dont buy from Werner kia. Dont buy a kia. 2024 Sportage sx is garbage, the dealership was yes about everything till over 40k went from me to them and a very over priced suv came my way and cant get anything done about it. Horrible build quality. The thing wont get out of its on way, no performance in the engine or transmission department. I got what i felt like was a 100 phone calls before the sell and just after to see if I was happy but thats just a show to get the deal done. And I cant move one ... Read More DealerRater - Jan 7, 2024
Just bought my 3rd Kia and I’ve been pleased with Werner Kia. Cornelius Thompson is a great service advisor.
I worked with Chad Dukes at Werner Kia in Tallahassee and he was great to work with. He and Leland listened to what I was wanting and they found exactly that. The time spent there was enjoyable. Not typically what I have said about car dealerships in the past.
I have dealt with Kia since I purchased my 2016 truck and is paid off...I chose to continue to come to Kia because Kia is the only service that worked on my truck...the main reason is because the employee Michael Wyre listens when I tell him about the problem I have with the truck and gives me a good understanding of the matter....his advice has given me great comfort when I come for service. I thank you Werner Kia for Michael Wyre and taking care of my service for many years and hopefully more to come..Claria Gibson
I came in for a recall on my 2017 Sportage engine and was helped by Michael Wyre. The repair took some time, but Michael kept me updated and made sure I had a loaner vehicle for the duration. They definitely do their best to make sure customers are taken care of and their attention to detail is appreciated!
Michael Wyre was beyond amazing and very helpful during my experience at Werner Kia. He continuously kept me informed about my car and the services being done. As well as broke down everything required during my service. He answered every question I had so that I understood.
Would choose 0 stars if I could. The maintenance department is horrible. They have had my car for 3 weeks, can’t tell me what’s wrong, won’t return my calls, and refuse to provide a loaner car. I have filed a formal complaint with corporate. Next step is hiring an attorney!
Great service start to finish. Great pricing and great customer service. All the staff were pleasant and easy to deal with.
Michael Wyre and team helped get the extended warranty plan and engine replacement for my Kia Sorento which was an excellent benefit for me. They were very nice and professional along the entire months long journey.
It was okay. I sat in the car for 30 mins before they were able to take me my car, during those 30 mins 2 staff did check on me
Mario Rodriquez kept me informed about my service date and repair on my SUV. Service completed within hour and a half.
Jeremy Patterson was great, personable, friendly and courteous. He fit me into the schedule when I showed up for what I thought was my pre-scheduled oil change visit that the dealership supposedly scheduled me for when I bought the car, but apparently did not schedule me. Instead of turning me away, Jeremy put me on the schedule and I was in and out in no time at all. Thanks Jeremy
Front desk guys were super sweet and informative of what was going on with my car!
Jeremy Patterson was excellent. He made sure everything was perfect. It's the first time I've ever had a truly pleasurable experience. I highly recommend Werner KIA and be sure to ask for Jeremy if you want the best service!
Kia service was great! The waiting area was full of complimentary snacks and coffee. Daughter and I were occupied with TV
I appreciated the directness. They asked me my budget and I told them and without a doubt in their mind they found me my right car. They even were able to help me get it down to a price I can truly afford.
Great experience, quick response upon arrival and great customer service from the representative, he answered all questions, needed.
I had an awesome experience. The dealership was clean and comfortable and the service was prompt.
Great service, very knowledgeable and helpful. I would buy there again if I need to
Long wait for 'assigned' worker to connect with me as a service customer. When I checked in at my scheduled appointment, worker said 'oh, he's Mario's', meaning no one else would wait on me until Mario was free. Why?
Great service, and amazing customer support. Every time I need help or assistance I am instantly provided with such. I really appreciate the team.